Terms of Service Agreement
This Terms of Service Agreement (“Agreement”) governs the use of services provided by Voicentrix. Ai (“Service Provider”) and applies to all users (“User”) who access or interact with the Service Provider’s website, forms, applications, or communication channels.
By accessing or using the services, you agree to be bound by this Agreement.
1. Information We Collect
We may collect information that you voluntarily provide or that is automatically collected through your interaction with our services, including:
Contact Information: Such as name, email address, and mobile phone number.
Form Submissions: Information provided through inquiry, intake, scheduling, or opt-in forms.
Usage Data: Basic information such as browser type, device information, and interaction data.
We do not intentionally collect sensitive personal data unless explicitly provided by the User.
2. How We Use Your Information
Information collected may be used to:
Respond to inquiries and provide requested services.
Schedule, manage, and communicate regarding requests or appointments.
Deliver service-related notifications and updates.
Improve service functionality and user experience.
Promotional or marketing communications are sent only with explicit user consent.
3. SMS Messaging & A2P Compliance Disclosure
By providing your mobile phone number and opting in, you consent to receive application-to-person (A2P) SMS or MMS messages related to services, updates, or responses to your requests.
Message details:
Message frequency may vary.
Message and data rates may apply.
Consent is not a condition of purchase.
Messages are sent only to users who have opted in.
Opt-Out & Help:
You may opt out at any time by replying STOP.
For assistance, reply HELP.
Opt-out requests are honored promptly in accordance with carrier and regulatory requirements.
4. Data Protection
Reasonable administrative, technical, and organizational safeguards are used to protect user information against unauthorized access, misuse, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.
5. Sharing of Information
We do not sell, rent, or trade personal information.
Information may be shared only:
With service providers assisting in operations under confidentiality obligations.
When required to comply with applicable laws, regulations, or legal processes.
6. Cookies & Tracking Technologies
Cookies or similar technologies may be used to enhance functionality and analyze usage. Users may control or disable cookies through browser settings.
7. User Rights & Choices
Users have the right to:
Request access to or correction of their information.
Request deletion of personal data, subject to legal and operational requirements.
Opt out of non-essential communications, including SMS and marketing messages.
8. Third-Party Services
Services may reference or link to third-party platforms. The Service Provider is not responsible for the content, policies, or practices of third-party services.
9. Changes to These Terms
This Agreement may be updated from time to time. Continued use of the services after changes are posted constitutes acceptance of the revised terms.
10. Contact
For questions regarding these Terms, data usage, or communications, please contact the Service Provider through the same communication channel used to interact with you, or via the official support method provided at the time of opt-in.